Return Policy


Online Returns Only

We will gladly accept a return with a full refund within a 14 days of receiving your items if you are not satisfied. Items must be unworn in original packaging with the tags still attached. You may purchase online only and return in store for full refund as well. Custom online orders are final sale. If you are returning the item because you have a change of heart there will be a 30% restocking fee.

In Store Returns

No returns for refund are accepted, exchange or store credit only in special events.. Any deposit paid will not be refunded in any situation as we use your deposit to start custom make your dream jewelry for you. If you have a change of heart, we are more than happy to give you store credit in the amount of the deposit paid and your store credit will not expire. All custom orders are final sale.

 Exchange:

We offer a 14 day exchange policy. We do not accept pieces that have been worn. The piece must still have the original tags in tact and packed in the original packaging. Exchanged pieces with the original tags missing are subject to a 20% re-stocking fee. All exchanges must be approved prior to us receiving the item. Exchanges without our approval may not be accepted and will be returned to you. 

NO RETURNS OR EXCHANGES ON CUSTOM ORDERS WILL BE ACCEPTED. ALL CUSTOM ORDERS ARE FINAL SALE.

Return address:

Gina Amir Atelier

509 N. Robertson Blvd

West Hollywood, CA 90048

 

In order for your return/exchange to be processed and accepted, you must fill out the form below and submit to us for analyzation.

 

Name *
Name

Our customer service team is working hard to address your concerns. 

Please allow 24-48 hours for our team to receive, review and respond to your request.